We Endeavour to supply our Jewellery following the highest level of inspection. However we do operate a simple return policy.
No refunds/exchanges are available on Earrings for hygiene reasons or a Ring ordered to special size. Once we receive your returned merchandise and it is accepted for return, your refund or new item will be processed within a few business days. Upon receiving your return, the item will be reviewed by our Quality Assurance Department. Please note that merchandise showing signs of wear or those that have been altered, resized (by a jeweller other than us(DPL International), or damaged in any way will not be accepted for return. Engraved merchandise may not be returned. Returns without a Return Authorization Form or merchandise that is improperly packaged will not be accepted for return.
Your Package for on-line purchases from this Site
We recommend shipping merchandise for return via Federal Express for tracking purposes. We also recommend that you request adequate insurance to cover the purchase price of the shipment. We will not assume responsibility for reimbursement or compensation if a return package is lost, stolen, or mishandled.
REFUND POLICY:
We Endeavour to supply our Jewellery following the highest level of inspection. However we do operate a simple return policy. No refunds/exchanges are available on Earrings for hygiene reasons or a Ring ordered to special size. Please do not sign for the parcel if it appears tempered with and check your goods on delivery. In the event of damage/fault, please inform us at once and arrange to post back to us via registered post with suitable insurance against the value of goods for your own proof of dispatch and protection to safeguard against unfortunate circumstances. Failure to inform us of any damages/fault on delivery will result in refunds or exchange would be offered and we will have no liability for the items said to be damaged/faulty that are not Manufacturing fault but due to accidental damage or standard wear and tear.
By placing an order you agree to these terms mentioned above. Your statutory rights are not affected.
