Q: What Guarantee does DPL International offer?
A: DPL International manufactures goods at the highest standards of quality with attention to detail and created with great care and dedication by skilled craftsmen. If you are not satisfied with your purchase for any reason, simply return it within 30 days for a replacement or a full refund
Q: How do I know if the item I purchased is genuine Gold?
A: All gold items are hallmarked in Dublin Castle Assay office which is your guarantee of the gold’s quality & purity.
Q: Where is DPL International located?
A: We are located in Northern Ireland, Co Tyrone. 17 Dunamore Road, Cookstown, Co Tyrone. BT80 9NR.
Q: How long has DPL International been in business?
A: We have been in Manufacturing business for over 20 years producing 9k Gold, 18K Gold Diamond Jewellery and CZ Jewellery as well as producing Irish Jewellery Celtic and Claddagh Jewellery and we supply to retail shops all over Ireland, UK, Europe and USA. This is a new online business venture bringing the best quality Irish Jewellery direct to you at the wholesale prices.
Q: How will I receive my items?
A: All products purchased through the website will be sent in a jewellery box.
Q: What is the Return Policy – Guarantee?
A: DPL International Endeavour to supply Jewellery following the highest level of inspection. However we do operate a simple and fare return policy, if you are not happy with your purchase, please return within 30 days in it’s original condition and packaging for full refund or exchange. No refunds/exchanges are available on Earrings for hygiene reasons or a Ring ordered to special size unless faulty. Once we receive your returned merchandise and it is accepted for return, your refund or new item will be processed within a few business days. Upon receiving your return, the item will be reviewed by our Quality Assurance Department. Please note that merchandise showing signs of wear or those that have been altered, resized (by a jeweller other than us), or damaged in any way will not be accepted for return. Engraved merchandise may not be returned for refund unless faulty.
Q: Are my credit card details safe?
A: All transactions are processed by Paypal whether you are paying by Paypal account or your personal credit card and complete transaction is handled by Paypal. Paypal reputation is well known cross the Globe for safe and secure transaction as well as protection against any fraud. If you are paying by Credit card, we are fully PCI Compliant and use reputable Takepayments payment gateway and we do not store your credit card details. If you have any further questions regarding security please don’t hesitate to contact us on +44 2886751246 / +442886751689 or [email protected]
Q: My credit card is being declined. Help!?
A: Please contact your issuing bank or use a different credit card or speak to Paypal direct?
Q: Ring Size – I am unsure what finger size I want. What do I do?
A: If you already know your size just enter it where applicable (our website gives you European sizes and US Sizes for you reference). But if you are unsure of your finger size we recommend you go to your local jeweller and ask them to measure you.
Q: What duty and tax do I pay?
A: All purchases are tax free outside Europe Union countries. DPL International website would show Tax included in shopping cart but once the country is selected outside European Union it shows Zero Tax.
Q: How much does shipping cost?
A: We offer worldwide shipping free of charge and we send items via FEDEX and ROYAL MAIL whatever is applicable according to the address.
Q: How do I post my item back for refund or exchange?
A: We recommend shipping merchandise for return via Federal Express for tracking purposes. We also recommend that you request adequate insurance to cover the purchase price of the shipment. We will not assume responsibility for reimbursement or compensation if a return package is lost, stolen, or mishandled.
Q: Will I be charged postage for return of replacement?
A: NO, we will send your replacement items free of charge as complimentary.
Q: Do you offer repair service?
A: All items purchased from DPL International, we offer repair service for items that are damaged due to wear and tear or accidents and nominal charge is applied as well as shipment charge.
Q: How do I measure my finger size? How do I measure ring size?’
This is perhaps the most commonly asked question while shopping for rings online. Hence this page! We want you to be 100% sure that the ring you buy fits perfectly. T
he best way of doing this is to get your finger measured by your local jeweller. If that is not an option (and you have a ring already to compare with), You can use the following tool: Below is a chart of ring sizes to help our international customers figure out how sizes match up. Simply wrap a tape measure around your finger and note the diameter in inches and refer to the chart below and the country of your origin.
